Shipping & Returns

Returns Policy

We accept returns within 14 days of delivery and pay the shipping costs if:

it’s due to our error (you received an incorrect or defective item) or
the item(s) have been damaged during transit. You’ll need to supply images of the package and its’ contents in this scenario
For the above reasons you may initiate a return request by completing this form and sending it to support@pineko.com.au. Do not return your items back to us until we’ve responded to your request.

Otherwise, we also accept returns for change of mind within 7 days of delivery (shipping at your expense). Fill out the return/exchange form here and send the completed form to support@pineko.com.au. Once this has been approved by our support team send your printed form along with the item(s) for return/exchange. Once we receive them we will refund/exchange depending on your choice selected.

You should expect to receive your refund/exchange within four weeks of sending your package to the us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days or more if outside of Australia), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please fill out the form here and send your completed form to support@pineko.com.au. We will respond within 1-3 business days of your request

Shipping

We can ship to any address in the world and ship your orders within 1-3 business days.

We offer FREE Worldwide Shipping for orders over $75 AUD/USD

Please note that the below shipping time estimates include the current delays due to COVID-19.

National Shipping Costs (AUD)
Standard Post (No Tracking) | 3 – 10 working days

$2.50 – $5.50 depending on total weight of order

Sendle (Tracking) | 3 – 10 working days

See cost using the shipping calculator in Cart or Checkout

International Shipping Costs (USD)
Standard Post (No Tracking)

Zone 1 – New Zealand | 7 – 10 working days

$2 – $9 depending on total weight of order.

Zone 2 – Asia Pacific | 10 – 15 working days

$2.20 – $9.80 depending on total weight of order.

Zone 3 – Rest of the World | 10 – 15 working days

$2.60 – $14.70 depending on total weight of order.

Sendle International (Tracking)

Zone 1 – New Zealand | 10 – 20 working days

See cost using the shipping calculator in Cart or Checkout

Zone 2 – North America, Western Europe, Asia and the Pacific | 21 – 28 working days

See cost using the shipping calculator in Cart or Checkout

Zone 3 – Rest of the world | 25 – 30 working days

See cost using the shipping calculator in Cart or Checkout

We also offer Express Postage if your require faster delivery. For an accurate shipping cost calculation please use the shipping estimator at the Shopping Cart or Checkout. We aim to offer the cheapest solutions possible!

We do not hold responsibility for lost packages without tracking numbers.
All prices mentioned on this page are in USD except National Pricing which is in AUD.

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